Everything you need to know before you ride — shipping, returns, warranty, terms, and privacy, all in one place.
All e-bikes ship directly from our warehouse in China, securely packaged for international transit. Please review the timelines and terms below before placing your order.
- Orders are typically processed within 7–14 business days.
- All e-bikes ship directly from our warehouse in China.
- Standard delivery to the 48 contiguous United States typically takes 6–8 weeks.
- Custom Zeus One builds require an additional 2–4 weeks for assembly before shipping.
Delivery times are estimates only and are not guaranteed. Delays caused by customs inspections, port congestion, weather, or carrier issues do not qualify an order for cancellation or refund.
All e-bikes are securely packaged to help prevent damage during international transit and are shipped via ocean freight, with final delivery completed by a local freight carrier.
Most freight shipments require a delivery appointment. Please ensure your shipping address, phone number, and email address are accurate. Additional charges may apply if a shipment must be rerouted or redelivered due to incorrect or incomplete information.
Tracking information will be provided once your order has been dispatched. International tracking updates may not appear immediately and may take several days to become active.
Please inspect your shipment upon delivery. If the packaging appears damaged, note the damage with the carrier before accepting delivery whenever possible.
If your order arrives damaged or with missing parts, notify us within 48 hours of delivery and provide photographs of the product, packaging, and shipping label.
We currently ship only to the 48 contiguous (continental) United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
If a shipment is lost in transit, we will work with the shipping carrier to investigate the claim. Carrier investigations may require additional processing time before a replacement or refund can be issued.
If a customer refuses delivery or fails to accept a shipment, the customer is responsible for all shipping, storage, return freight, customs, and handling charges incurred. Any eligible refund will be reduced by these costs and any applicable restocking fee.
Orders may be modified or canceled before they have been processed. Once an order has been processed, it cannot be canceled or modified.
We are committed to high-quality products and excellent service. Please read this policy carefully and contact us for a Return Authorization before sending anything back.
All approved returns must be shipped to our warehouse in China. Because returns require international shipping, return freight can be expensive. Please review specifications carefully and contact us before ordering.
Returns are accepted within 7 calendar days of the delivery date, provided the product is:
- Unused, unridden, and unassembled.
- In new, resalable condition with no signs of use, installation, modification, damage, or wear.
- Returned in its original packaging with all accessories, chargers, manuals, keys, tools, and documentation.
Products that do not meet these requirements may be refused or may qualify only for a partial refund at our sole discretion.
Before returning any product, you must obtain a Return Authorization (RA) from our support team. Unless the return is due to our error or a verified defect, the customer is responsible for all return shipping costs, customs duties, taxes, and brokerage fees. We recommend insured, tracked shipping.
Approved returns are subject to a 15% restocking fee, which covers inspection, handling, processing, and administrative costs and is deducted from the refund amount.
- Custom-built or special-order products, including the Zeus One, once production has begun.
- Products that have been assembled, ridden, modified, registered, or altered in any way.
- Products returned without original packaging or with missing accessories or components.
- Clearance, final sale, or discontinued products.
We strongly recommend recording a continuous unboxing video. If your order arrives with shipping damage, missing components, or a defect, you must notify us within 48 hours with:
- Your order number.
- A detailed description of the issue.
- Clear photographs of the product, box, and shipping label.
- Your unboxing video (if available).
Once your returned product has been received and inspected, we will notify you whether the return is approved. For approved returns not due to our error, the refund is reduced by the 15% restocking fee, actual outbound shipping and freight costs (even if advertised as 'Free Shipping'), and any return shipping, customs, or storage charges.
Refunds are issued to the original payment method within 5–10 business days after the return is received, inspected, and approved.
Orders may be canceled before processing. If a customer refuses delivery or fails to accept a shipment, any eligible refund is reduced by all shipping, freight, customs, storage, return shipping, and handling charges, plus the applicable 15% restocking fee.
We stand behind every bike we ship. Every Zeus One includes a 1-Year Limited Warranty, and we help you through the entire warranty process from start to finish.
Every Zeus One electric bike includes a 1-Year Limited Warranty for the original purchaser covering defects in materials and workmanship under normal residential use. This warranty covers only the following original factory-installed components:
- Frame
- Motor
- Battery
- Controller
If a covered component is found to have a manufacturing defect during the warranty period, Full Throttle E-Bike Store will, at its sole discretion, repair the component, provide a replacement, or offer another appropriate remedy.
Full Throttle proudly sells genuine Sur-Ron electric bikes. New Sur-Ron e-bikes include the manufacturer's limited warranty, covering major components such as frame, motor, controller, and battery subject to Sur-Ron's terms, coverage periods, and exclusions by model and region.
If you believe your Sur-Ron has a warranty issue, contact Full Throttle first. We will help troubleshoot, gather photos or videos, and assist in submitting your claim. Warranty approval, repair authorization, and replacement decisions are made by the applicable manufacturer or warranty provider.
- Normal wear items: tires, tubes, brake pads, chains, sprockets, bearings, grips, seats, pedals, and cosmetic finishes.
- Damage from crashes, abuse, misuse, neglect, improper maintenance, water intrusion, accidents, or unauthorized modifications.
- Commercial, rental, racing, or competition use.
- Labor charges unless approved in writing.
To submit a warranty claim, please provide your order number, proof of purchase, the serial number (if applicable), photographs or videos of the issue, and a detailed description of the problem. Additional information or remote troubleshooting may be requested before a claim is approved.
This warranty is non-transferable and applies only to the original purchaser. Full Throttle's responsibility under the Zeus One warranty is limited to the repair or replacement of covered components, or another appropriate remedy at our sole discretion. Manufacturer warranties for Sur-Ron products follow the manufacturer's terms and do not automatically provide a right to a refund or replacement of the entire bicycle.
These Terms & Conditions govern all purchases from Full Throttle E-Bike Store. Please read them carefully before placing an order.
By placing an order, you agree to our Shipping Policy, Return & Refund Policy, Warranty Policy, and these Terms & Conditions.
Prices are subject to change without notice. We reserve the right to correct pricing or typographical errors.
Orders ship directly from our warehouse in China. Delivery estimates are not guarantees.
Orders may only be canceled before they have been processed. Returns are governed by our Return & Refund Policy.
Specifications may change without notice. Images are for illustration and may vary slightly.
To the maximum extent permitted by law, Full Throttle E-Bike Store is not liable for indirect, incidental, or consequential damages arising from the use of our products.
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
Questions may be directed to Full Throttle E-Bike Store customer support.
Full Throttle E-Bike Store respects your privacy and is committed to protecting your personal information. This policy explains what we collect and how we use it.
We may collect your name, address, phone number, email address, payment information, IP address, and order history.
We use your information to process orders, provide customer support, improve our website, and communicate about your purchase.
Payment information is processed by secure third-party payment providers. We do not store complete payment card information on our servers.
We do not sell your personal information. We may share information with shipping carriers, payment processors, and service providers as necessary to fulfill your order.
Our website may use cookies and similar technologies to improve functionality and analyze website performance.
We use reasonable administrative, technical, and physical safeguards to protect your information. You may contact us to request access to or correction of your personal information, subject to applicable law.
If you have questions about this Privacy Policy, please contact Full Throttle E-Bike Store.