Frequently Asked

We're a family-owned, rider-operated business in Tacoma, WA. Every Zeus One is hand-built to your exact specifications — no stock bikes off a shelf. We actually ride what we sell and stand behind every build.

Zeus One (custom-built electric bikes, hand-crafted in Tacoma), Sur-Ron (Ultra Bee, Light Bee X, and Hyper Bee), and the Rerode R1 Performance Edition.

It depends on the configuration. Zeus One bikes can be set up for street use within local regulations. Sur-Ron Ultra Bee models offer street and off-road variants. Our team can advise you on the best legal setup for your area.

We offer 8 Zeus One models: Flagship, Apollo, Lightning, Thunderbolt, Sky, Titan, Hercules, and Trident. All are fully customizable — motor, battery, colors, components, and accessories. View all models →

Range varies from 55 miles (Sky) up to 140 miles (Trident with max battery). Top speed typically 28–45 mph for street configurations. Higher performance setups available for off-road use.

Standard: 4–8 hours. Fast charger option (2–4 hours) available as an add-on. All bikes use standard 110V household outlets and support 220V for faster charging.

Step 1: Choose your base model. Step 2: Pick your specs (motor, battery, brakes). Step 3: Personalize aesthetics (color, seat, graphics). Step 4: We build it by hand and ship it to you. Learn more →

Custom Zeus One builds require an additional 2–4 weeks of assembly time on top of standard delivery. You'll receive updates along the way.

Orders can be modified before they have been processed. Once an order has been processed, it cannot be changed or canceled. Call (206) 331-6475 immediately if you need to make a change.

Orders are typically processed within 7–14 business days. All e-bikes ship directly from our warehouse in China via ocean freight, so standard delivery to the 48 contiguous United States typically takes 6–8 weeks. Custom Zeus One builds add 2–4 weeks. We ship only to the 48 contiguous states.

Bikes are securely packaged and shipped partially disassembled to protect them during international transit. Please inspect your shipment carefully upon delivery and report any damage or missing parts within 48 hours, with photos of the product, packaging, and shipping label.

Returns are accepted within 7 calendar days of delivery on unused, unridden, unassembled products in original packaging, and require a Return Authorization. Custom-built Zeus One bikes are non-returnable once production has begun. A 15% restocking fee and shipping costs may apply. See our full Return & Refund Policy for details.

Every Zeus One includes a 1-Year Limited Warranty covering the frame, motor, battery, and controller against manufacturing defects. Sur-Ron models carry the manufacturer's limited warranty. Coverage excludes crash damage, normal wear, and unauthorized modifications. Email support@fullthrottlebikes.com for warranty claims.

We carry the 2026 Sur-Ron Ultra Bee, 2026 Sur-Ron Light Bee X, and 2026 Sur-Ron Hyper Bee. All models ship partially disassembled from our warehouse in China.

No. Sur-Ron bikes are shipped partially disassembled to protect them during international transport. Final assembly is required before riding, including installation and adjustment of components such as the handlebars, front wheel, controls, and other model-specific parts.

Assembly requirements vary by model. We recommend professional assembly or assistance from someone experienced with motorcycles or electric bikes. Always inspect the bike carefully and confirm that all fasteners, brakes, controls, and electrical connections are properly installed before riding.

Yes! We offer financing through our payment partners. Apply at checkout or contact us to discuss payment plans. We accept all major credit cards, PayPal, and bank transfers.

Yes, a 50% deposit is required to begin your custom build. The remaining balance is due before shipping. This confirms your build slot and lets us begin sourcing components immediately.